Tackling Difficult Conversations Pocketbook book
Tackling Difficult Conversations Pocketbook book
---------------------------------------------------------------
Author: Peter English
Page Count: 112 pages
Published Date: 01 Sep 2009
Publisher: MANAGEMENT POCKETBOOKS
Publication Country: Alresford, United Kingdom
Language: English
Type: Pdf
ISBN: 9781906610043
File Name: Tackling.Difficult.Conversations.Pocketbook.pdf
Download Link: Tackling Difficult Conversations Pocketbook
---------------------------------------------------------------
At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. "The Tackling Difficult Conversations Pocketbook" will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.
Read online Tackling Difficult Conversations Pocketbook Buy Tackling Difficult Conversations Pocketbook Download Tackling Difficult Conversations Pocketbook ebook, pdf, djvu, epub, mobi, fb2, zip, rar, torrent Download to iPad/iPhone/iOS, B&N nook Tackling Difficult Conversations Pocketbook
Tackling Difficult Conversations Pocketbook. Peter English
Author: Peter English
Page Count: 112 pages
Published Date: 01 Sep 2009
Publisher: MANAGEMENT POCKETBOOKS
Publication Country: Alresford, United Kingdom
Language: English
Type: Pdf
ISBN: 9781906610043
File Name: Tackling.Difficult.Conversations.Pocketbook.pdf
Download Link: Tackling Difficult Conversations Pocketbook
---------------------------------------------------------------
At some stage or other we all have to deal with difficult conversations. It may be to express dissatisfaction with our own treatment or give feedback on someone's poor performance. You may have to make clear a tough decision or deny a request. Saying 'no' is not easy. "The Tackling Difficult Conversations Pocketbook" will help build your confidence, reduce your anxiety and equip you with the skills to steer emotionally-fuelled conversations towards a successful outcome. It helps you learn how to communicate with authority, clarity and persuasiveness, and - through active listening, mirroring body language and other techniques - how to empathize with the other person and how to interpret what they are saying, feeling and thinking. Being clear about the outcome you desire and recognising your own responses to conflict (and managing these constructively) will be crucial to your preparations. Timing, location and seating arrangements are factors too, as this pocketbook explains.
Read online Tackling Difficult Conversations Pocketbook Buy Tackling Difficult Conversations Pocketbook Download Tackling Difficult Conversations Pocketbook ebook, pdf, djvu, epub, mobi, fb2, zip, rar, torrent Download to iPad/iPhone/iOS, B&N nook Tackling Difficult Conversations Pocketbook